Payment:
For a booking made more than four weeks before your holiday starts, a non-refundable 25% deposit of the total cost of your
holiday is required. The balance of monies due is payable to the owners no later than four weeks before the arrival date.
Bookings made within four weeks of your holiday date must be paid for in full and in advance of occupation of the property.
Cancellation:
You should notify us immediately should you consider it necessary to cancel your holiday. Every effort will be made to relet
the lodge you have booked, and if we are successful, you will receive a full refund, less the deposit and an administrative
charge of £50 per booking. If we are unsuccessful in reletting the lodge you will be liable to pay the full cost of the holiday,
whether or not the final balance of the cost has been paid at the time of cancellation. Visitors are responsible for their own
cancellation insurance arrangements. The owners reserve the right in the case of an emergency, to cancel any booking at
any time and return any sums which have been paid in advance.
Damage:
The holidaymaker shall take all reasonable and proper care of the property and is responsible for leaving the
accommodation in a clean and tidy condition as found at the beginning of the rental. Responsibility is to include all
furnishings, utensils, crockery and linen and although you might not be charged for minor breakages, you are responsible
for all damage or breakages.
Sleeping capacity:
The number of persons using the holiday property is not to exceed the maximum number stated for each lodge at the time
of booking. Occupation times: Rentals commence from 4pm on the day of arrival until 10 am on the day of departure.
We will try to be flexible with these times, subject to scheduling and availability. Please discuss your requirements with us
prior to your stay.
Pets:
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Smoking:
Smoking is not allowed inside the cottages.
Cars:
There is ample secured parking next to the lodges.
Car charging is PROHIBITED from the lodges.
Complaints:
If you have any complaints or problems during your stay please contact the owners.
Liability and descriptions:
The use of holiday accommodation and any facilities is entirely at the holidaymaker’s own risk and no liability is accepted for
any loss, damage, sickness or injury sustained during the holiday to any member of the party, or personal belongings.
Every effort has been made to ensure that the description of the Mallard, Applegate and Whistler lodges, and any other
descriptions contained in the brochure and/or website pages are correct. We reserve the right to make modifications to the
lodge specifications that are considered necessary. Care must be taken by guests at all times – please note that we are a
working farm. We do not accept responsibility for any damage to or loss of guest’s property, cars or contents and you agree
to indemnify and hold us harmless from and against all actions, proceedings and claims (including reasonable legal fees
incurred in defending the same) arising from your acts or omissions (and those in your party) whilst on our premises.
For all enquiries, to check availability and pricing, or to make a booking, please contact us at:
Claverings Farm,
Stisted Road,
Greenstead Green,
Halstead,
Essex,
CO9 1RF
Call: 07841 626360 Email: enquiries@claveringsfarm.co.uk